David Lee King and I once bantered about whose library has the longest name…
Public Library of Charlotte & Mecklenburg County
or
Topeka & Shawnee County Public Library
I think I won.
Many of us have commented that PLCMC is the longest library name in the country. It is a mouthful to say! Just watch this video!
So I [...]
Sunday was the CLENE Training Showcase where trainers have a chance to showcase best practices in learning and continuing education for libraries.
My display and presentation was about the training I facilitated for my library as part of my Master Trainer program earlier this year. The Charlotte Mecklenburg Customer Experience focuses on how we can train [...]
I’ve come full circle this afternoon by coming back to the Cultivating Innovation & Change track. This late afternoon session on Innovative Services & Practices is being presented by John Blyberg, Gretchen Hams, Sarah Ludwig, Kate Sheehan from the Darien Library. Serve community of 20-20K people.
Innovation, Services & Practices at the Darien Library
View more presentations [...]
Things are a little crazy here in Charlotte. In case you haven’t heard we’ve had a gas shortage for over a week now. The pipeline that supplies this area was partially shut down, word got out, and chaos ensued as anyone with a vehicle (and gas cans) went to fill up.
What would have been a [...]
Saturday morning I had the privilege to hear Bruce Kimbrell from the Disney Institute speak about customer service. Soft-spoken and pleasant mannered, Bruce has a great sense of humor that can liven yet put any audience at ease.
Some notes that I took during the session:
The front-line is the bottom line.
When you find out what a [...]
Yes I have lots to blog about re: ALA, but it’s the weekend and family time. So I thought I would share my shopping experiences and why Web 2.0 – shared user content is so great.
I bought my kids a kiddie pool for the 4th of July and it had a rip in the seam. [...]
I once worked in a call center where we went through a week of training. On the last day of training we were put on the phones to take customer calls. I knew after about day 2 of training that this was not for me, but I needed a job. I needed to pay my [...]
On February 26, 2008 if you tried to get your usual Grande Carmel Machiato from Starbucks between 5:30 and 9pm you were out of luck. In a historic move Starbucks closed nearly 7,100 stores for 3 1/2 hours to conduct mandatory training for more than 135,000 employees.
From the Starbucks Web site, “That amounts to [...]
1-866-WEB-4111
If you are away from your computer and need a question answered here’s a service that will do it for you. The company is Look Up Web for Me. It’s a toll free call and a free service. You name the question and they look up the answer.
I decided to test the service out. I [...]
On New Year’s Eve my husband and I decided to have a nice dinner. Since babysitters charge a minimum of $10/hour (I don’t even want to know how much it would be on New Year’s Eve) we rarely use one. Instead we put the kids to bed and decided to order take-out from the Outback. [...]
